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Returns & near-expiry policy
Near-expiry stock can be returned for credit — and we warn you before it becomes a problem.
Medcy Pharma dispatches first-expiry-first-out, so you always receive sellable dating. If an item on your
shelf is approaching expiry, you get an early alert and can return it for credit rather than write it off.
No chemist should lose money on stock that simply did not move.
How returns work
- You get an early alert. We flag near-expiry items well before the cut-off, so there is time to act.
- Raise the return. Mark the item and quantity, with its batch number, in the app or tell us on WhatsApp.
- We collect it. Returns are picked up with your next delivery, or dropped at our Birhana Road store.
- Credit is applied. The value is credited against your account and shown on your next bill.
What can be returned
| Situation | Accepted |
|---|---|
| Near-expiry stock, within the return window, in saleable condition | Yes — for credit |
| Damaged or short-supplied on delivery | Yes — tell us the same day and we replace or credit it |
| Wrong item sent by us | Yes — our mistake, our cost |
| Already expired stock | Handled case by case under the manufacturer's expiry policy |
| Cold-chain items opened or out of temperature control | No — for patient safety these cannot be resold |
Items must be in original packaging with the batch and expiry legible. Keep the strip or box intact and the return goes through without friction.
Why we do it this way
A chemist's real cost is not the rate on the invoice — it is the stock that dies on the shelf. Sending fresh dating and taking back what did not sell is simply how a distributor should behave.
“Sell only what you would happily buy yourself.” We would not want dead stock either.
Order with near-expiry protectionRegister free · early expiry alerts on everything you buy