Refund and Cancellation Policy
Last updated: 21 July 2026
Medcy Pharma is a pharmaceutical wholesale and distribution business at 59/112 Birhana Road, Kanpur,
Uttar Pradesh (GSTIN 09CACPS3577C1ZJ, Drug Licence UP7820B001579 / UP7821B001572). We supply
only to businesses holding a valid Drug Licence and GST registration — chemists, pharmacies,
hospitals and other licensed healthcare businesses. We do not sell to the general public, and nothing on
this platform is an offer to sell medicines to consumers.
1. Cancelling an order
- You can edit or cancel an order yourself from the app during the short edit window shown on the order immediately after you place it.
- After that window, contact us on our shop number +91 98388 38356 (Medcy Pharma, Birhana Road — 10 AM – 8 PM) before the order is dispatched or collected. If it has not yet been packed, we will cancel it.
- Once an order has been billed and dispatched, or collected from our counter, it can no longer be cancelled — it falls under our Return Policy.
2. Refunds
Where a refund is due — for a cancelled order that was already paid, for goods we could not supply, or for an approved return — we settle it in one of two ways:
- Credit note. The amount is credited to your account and comes off your next bill automatically. This is our normal method and is applied immediately on approval.
- Bank transfer. Where you have no further orders pending, we will return the amount to the bank account or UPI ID the payment came from, on request.
Bank refunds are initiated within 7 working days of approval. The time for the money to reach you after that depends on your bank.
3. Payments that did not reach us
If a payment was debited from your account but your bill still shows as unpaid, contact us with the date, amount and UPI reference. Failed UPI transactions are normally reversed by your own bank within 24 to 48 hours without any action from us.
4. What we cannot refund
- Goods that have been opened, part-used, relabelled, or stored outside the conditions stated on the pack.
- Cold-chain items once they have left our custody, unless the fault is ours.
- Delivery charges already incurred on a dispatched order.
5. Raising a refund request
Raise it from the Returns section of the app, or contact us using the details below. Please have your bill reference ready.