Shipping and Delivery Policy

1. How you can receive your order

• Counter collection — collect from 59/112 Birhana Road, Kanpur during business hours, once we confirm your order is ready.
• Local delivery in Kanpur — where available, we aim to deliver within about 2 hours of confirming the order during business hours.
• Outstation despatch — by registered transport or courier to licensed businesses elsewhere in India.

The options available to you are shown at checkout.

2. Timing

Orders confirmed during business hours are normally processed the same working day. Orders placed after hours, on Sundays, or on public holidays are processed on the next working day. Outstation despatch times depend on the transporter or courier and are outside our control.

3. Delivery charges

Any delivery or freight charge is shown at checkout before you place the order and appears on your tax invoice. Where an order qualifies for free delivery, that is shown at checkout. Delivery charges already incurred on a dispatched order are not refundable.

4. Checking your consignment

Please check the consignment at the time of delivery or collection. Report shortages or transit damage within 48 hours, keeping the outer packing, so we can raise it with the transporter.

5. Address and availability

We deliver to the business address registered on your account. Someone authorised must be available to receive the consignment. Where a delivery cannot be completed because nobody is available, we will contact you to arrange another attempt or collection.

6. Storage and transport conditions

Goods are transported in accordance with the storage conditions stated on the pack. Cold-chain items are despatched only where suitable transport is available; if we cannot despatch such an item safely, we will tell you rather than send it.