Return Policy
Last updated: 21 July 2026
Medcy Pharma is a pharmaceutical wholesale and distribution business at 59/112 Birhana Road, Kanpur,
Uttar Pradesh (GSTIN 09CACPS3577C1ZJ, Drug Licence UP7820B001579 / UP7821B001572). We supply
only to businesses holding a valid Drug Licence and GST registration — chemists, pharmacies,
hospitals and other licensed healthcare businesses. We do not sell to the general public, and nothing on
this platform is an offer to sell medicines to consumers.
1. Return window
We accept returns within 45 days of the date of your purchase invoice, subject to the conditions below. Requests raised after 45 days cannot be accepted.
2. What we accept
- Damaged in transit — report within 48 hours of delivery or collection, with the outer packing retained.
- Wrong item, wrong strength, or wrong quantity supplied.
- Near-expiry stock, in line with the terms agreed for that product and the manufacturer's own return policy.
- Manufacturing defect, referred to the manufacturer where their warranty applies.
3. Condition of returned goods
To be accepted, goods must be:
- Unopened, unused and in their original manufacturer packaging, with batch number and expiry legible
- Free of price stickers, over-labels or writing applied after supply
- Stored throughout in the conditions stated on the pack
- Accompanied by the original invoice reference
Medicines requiring cold-chain storage cannot be returned once they have left our custody, unless the fault is ours.
4. How to raise a return
Raise it from the Returns section of the app with the item, batch and quantity, or contact us on our shop number +91 98388 38356 (Medcy Pharma, Birhana Road — 10 AM – 8 PM). We will confirm what to send back and how.
5. What happens next
- We inspect the goods on receipt.
- If approved, a credit note is raised and applied to your account. It comes off your next bill automatically, and you can see it against the original invoice in your account statement.
- If a return is not accepted, we will tell you why and return the goods to you.
6. Regulatory returns
Where a product is recalled or its sale is restricted by a regulatory authority or the manufacturer, we will accept it back irrespective of the 45-day window and handle it in accordance with the applicable direction.